Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to SustAIned Solutions (“we,” “our,” “us”).
We provide AI-powered advertising, marketing automation, and communication tools for small- and medium-sized businesses.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our services, including our website, SMS programs, and marketing platforms.

By using our services or submitting your information through our website, forms, or text-message opt-ins, you consent to this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, and company information submitted via web forms, chatbots, or SMS opt-ins.

Marketing & Communication Data: Message content, engagement data, and responses to campaigns.

Technical Data: IP address, browser type, device identifiers, and cookies for analytics and performance optimization.

Payment Data: (If applicable) Billing information processed securely through third-party payment processors.

AI Interaction Data: When using our AI tools (chatbots, voicebots, or video avatars), user inputs may be logged to improve accuracy and relevance.

3. How We Use Your Information

We use collected data to:

Deliver requested products, services, or marketing communications

Personalize ad campaigns and optimize performance using AI tools

Send transactional and promotional messages (SMS, email, or automated chat)

Improve our systems, customer experience, and service quality

Comply with legal obligations and maintain internal records

We never sell or rent your personal data to third parties.

4. SMS Communications

By providing your mobile number and opting in, you consent to receive text messages from SustAIned Solutions.
Message frequency varies. You can opt out anytime by replying “STOP.”
Standard message and data rates may apply.

We use compliant SMS gateways and ensure every contact is obtained through explicit, verifiable consent.

5. Data Sharing & Disclosure

We may share information only when necessary with:

Service Providers: Technology vendors (e.g., CRM, automation, AI hosting, analytics) under strict confidentiality agreements

Business Partners: Clients whose campaigns you interact with (e.g., when you inquire about their services)

Legal Authorities: When required by law, court order, or to protect our rights and property

All partners are contractually bound to comply with privacy and security standards.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law.
You can request deletion of your information at any time by contacting [email protected].

7. Cookies & Tracking

Our website may use cookies and tracking technologies to understand visitor behavior, improve UX, and personalize content.
You may disable cookies in your browser settings, but some features may not function properly.

8. Your Rights

You have the right to:

Access and request a copy of your data

Correct or update inaccurate information

Withdraw consent for marketing communications

Request deletion (“Right to be Forgotten”)

Lodge a complaint with relevant authorities if you believe your data is mishandled

To exercise these rights, contact us at [email protected].

9. Data Security

We implement industry-standard safeguards including encryption, access controls, and secure servers.
While no system is 100% secure, we take all reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure.

10. Third-Party Links

Our website or messages may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites.
Please review their respective privacy policies.

11. Compliance & Standards

SustAIned Solutions complies with all applicable laws and industry standards, including:

TCPA (Telephone Consumer Protection Act)

CTIA Messaging Principles and Best Practices

CAN-SPAM Act

GDPR and CCPA (where applicable)

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.
Continued use of our services after any modifications constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
📧 [email protected]
📞 (888) 555-0199
🌐 https://www.sustainedsolutions.ai